Return & Refund Policy

At Fragrantica India, we strive to provide our customers with 100% genuine, authentic, and high-quality imported luxury perfumes perfumes. To maintain product safety, hygiene, and authenticity standards, we follow a strict No Return & No Refund Policy once a product has been sold.

However, we do offer support in the rare case of damaged or defective products.

1. No Return / No Exchange Policy

All perfume sales are final.
We do not accept returns or exchanges for reasons such as personal preference, fragrance liking, or ordering mistakes.
Once the product is sold and delivered, it cannot be returned.

2. Damaged Product Policy

We accept returns only in the case of:

Damaged product
Wrong product received

To qualify for this, customers must follow these conditions:

Reporting Timeline

Damage or defect must be reported within 48 hours of receiving the product.
Claims made after 48 hours will not be accepted.

Mandatory Requirements

The product must be in its original packaging, unused and unopened.
Clear unboxing video is highly recommended for verification (if available).
Customer must share:
- Photos of the damaged product
- Photos of the outer box & inner packaging

3. How to Report a Damaged Product

Please contact us through any of the following:

Email: Support@fragranticaindia.com
WhatsApp: +91 911912-7008

Provide your order number, photos/videos, and a brief description of the issue.

4. Return Shipping Address

All approved returns must be sent to:

Fragrantica India
Y-84, Mahaveer Nagar
80 ft Road, Sanganer
Jaipur, Rajasthan – 302029

5. Refund or Replacement

Once the returned product is received and inspected:

A replacement will be sent, or
A refund will be issued (only if replacement is not available)

Decision will be communicated within 3–5 working days after product inspection.

6. Important Notes

Products returned without prior approval will not be accepted.
Fragrantica India reserves the right to verify damage claims before approving returns or refunds.
Perfumes are sensitive products; hence strict policies ensure safety and authenticity for all customers.